Privacy Policy

Newsletter Subscription

When you subscribe to our weekly newsletter, we collect:

• Email address

Our newsletter is delivered every Tuesday through our email service provider, BeeHiiv. We track open rates and engagement metrics to improve our content.

Contact Form Submissions

When you contact us through our website, we collect:

• Name
• Email address
• Subject line
• Message content

Provider Registration

If you register as a hydrovac service provider through our Digr platform, we collect:

• Company name
• Contact name
• Email address
• Phone number
• Text message opt-in preference
• Website URL
• Company description
• Office locations
• Truck count
• Services offered
• Service regions
• Billing preferences

Quote Requests

When you request a quote from service providers, we collect:

• Name
• Email address
• Phone number
• Service type needed
• Service location
• Preferred providers (if selected)

Provider Authentication

Registered providers access their accounts using passwordless “magic link” authentication, which requires only an email address.

Analytics Data

• Pages viewed
• Time spent on pages
• Basic user interactions
• Performance metrics
• Session identifiers
• Referrer information (how you arrived at our site)
• User agent (browser and device type)
• Timestamps

Location Data

If you use our interactive provider directory map and grant location permissions, we may collect your approximate device location to show nearby service providers. This is optional and controlled by your browser settings.

Service Delivery

• Sending our weekly industry newsletter
• Responding to your inquiries and contact form submissions
• Processing provider registrations and managing provider accounts
• Routing quote requests to appropriate service providers
• Displaying providers on our directory and interactive map

Communication

• Sending transactional emails (account confirmations, magic links, quote notifications)
• Sending marketing communications (with your consent)
• Responding to customer support requests

Business Operations

• Analyzing website usage to improve our Services
• Monitoring and improving website performance
• Maintaining the security of our platform
• Processing payments for provider subscriptions

Legal and Safety

• Complying with applicable laws and regulations
• Protecting our rights and the rights of others
• Detecting and preventing fraud or abuse

With Service Providers

We share information with third-party service providers who help us operate our business (see Section 5 for details). These providers are contractually obligated to use your information only for the purposes we specify.

Quote Request Routing

When you submit a quote request, your contact information and project details are shared with the service providers you selected or who match your service needs based on their subscription tier and service areas.

Provider Directory

If you register as a service provider, your company information (company name, services, locations, website) will be publicly displayed on our provider directory. Your personal contact information is only shared with potential customers who submit quote requests.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If Hydrovac News LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Essential Cookies

These cookies are necessary for the website to function properly, including session management and authentication for provider accounts.

Analytics Cookies

We use Vercel Analytics, which sets minimal cookies to track page views and basic user interactions. These cookies help us understand how visitors use our website so we can improve it.

Third-Party Cookies

• Mapbox: Our interactive map feature may set session cookies to function properly.
• BeeHiiv: If you interact with embedded newsletter content, BeeHiiv may set cookies for tracking and functionality.

Right to Access

You may request a copy of the personal information we hold about you.

Right to Correction

You may request that we correct inaccurate or incomplete personal information.

Right to Deletion

You may request that we delete your personal information, subject to certain exceptions (such as legal requirements or legitimate business needs).

Right to Opt-Out

You may opt out of receiving marketing communications at any time (see Section 9).

Right to Data Portability

Where applicable, you may request your data in a portable format.

Right to Know

You have the right to request that we disclose:

• The categories of personal information we collected about you
• The categories of sources from which we collected your information
• Our business purpose for collecting your information
• The categories of third parties with whom we share your information
• The specific pieces of personal information we collected about you

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out of Sale

We do not sell your personal information to third parties. Therefore, we do not offer an opt-out of sale.

Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

Newsletter

Our weekly newsletter is sent every Tuesday to subscribers. You can unsubscribe at any time by:

• Clicking the “unsubscribe” link at the bottom of any newsletter email
• Contacting us at info@hydrovacnews.com

Text Messages

If you opted in to receive text messages during provider registration, you can opt out at any time by:

• Replying STOP to any text message
• Contacting us at info@hydrovacnews.com
• Updating your preferences in your provider account

Other Marketing Communications

To opt out of other marketing emails, you can:

• Click the unsubscribe link in any marketing email
• Contact us at info@hydrovacnews.com

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your account or services (such as quote notifications, account confirmations, or security alerts).